We ship commercial inflatables from our factory in Guangzhou, China to customers worldwide. The exact delivery terms for your order are confirmed on your Proforma Invoice (PI).
1. Production Time
Production time depends on the products, quantity and whether the design is customised. It is stated on your PI and starts after we receive your deposit and your final confirmation of the design. Before shipment we send you photos or videos of the finished products for checking.
2. Shipping Methods
- Sea freight: the most economical choice for most orders, by full container (FCL) or shared container (LCL).
- Air freight: faster, suitable for urgent or smaller orders.
- Express courier (such as DHL, FedEx or UPS): for small items, samples and spare parts.
We will recommend a method and quote the freight cost when you ask for a quotation. If you have your own freight forwarder in China, we can deliver the goods to your forwarder in Guangzhou.
3. Trade Terms
We work with standard Incoterms such as EXW, FOB, CIF and DDP. The agreed term decides who pays for freight and insurance and when the risk of loss passes to the buyer.
4. Customs, Duties and Taxes
Unless the order is on DDP terms, import duties, taxes, customs clearance fees and destination port charges are paid by the buyer. We provide the standard export documents (commercial invoice, packing list and bill of lading or air waybill). Certificates such as EN 14960 test reports can be provided where available for the product.
5. Packaging
Inflatables are folded and packed in heavy-duty PVC or woven bags. Blowers and accessories are packed separately. Each package is labelled to match the packing list.
6. Receiving Your Goods
Please check the number of packages and their condition when the goods arrive. If anything is missing or damaged, note it on the delivery receipt, take photos and tell us in writing within 7 days so that we can help with a claim against the carrier or insurer. Claims not reported within 7 days of receipt will not be accepted.
Failure of Buyer to give written notice of a claim within this inspection time period shall be deemed to be waiver of a claim for defective products, a waiver of the right to reject the goods, and conclusive proof that the product(s) were received by Buyer without defect(s).
7. Warehouse Stock
Some products may be offered from overseas warehouse stock. Delivery time and freight for those items are confirmed separately when you order.
8. Delays
Shipping times given by carriers are estimates. We are not responsible for delays caused by carriers, customs inspections, port congestion, weather or other events beyond our control, but we will keep you informed and help where we can.
Contact
General Inflatables (operator of www.grwaterpark.com)
Choice Plaza, No.448 Guang Zhou Da Dao Nan, Guangzhou, China 510300
Email: [email protected]