1. Return Policy
All games and products manufactured by General Inflatables are custom built to order. If a product is returned for any reason that is not the fault of General Inflatables, a restocking fee of up to 50% may apply, in addition to freight in both directions. Any return must be approved by us in writing before goods are sent back.
2. Warranty Coverage
All inflatable units manufactured by General Inflatables are warranted to the original purchaser, directly or through a qualified reseller, against defects in workmanship or materials for two years from the date of shipment. Units used in permanent or semi-permanent installations, where the unit operates for more than three consecutive days at a time (for example family entertainment centers, theme parks, resorts and camps), are warranted for one year. This warranty is not transferable. Normal wear and tear is expected and is not covered.
Some products carry a shorter warranty period than stated in this section. Where a different warranty period is stated in the order confirmation, that period applies instead of the periods given here.
3. Parts and Peripheral Items
Blowers, stakes, ropes, sandbags, repair kits, wear panels, cover sheets, zippers, game accessories and other peripheral parts carry no warranty of their own. We will nevertheless honor an obvious defect in workmanship or material in these parts, used under normal conditions, for 30 days from the date of shipment. Parts must be returned to General Inflatables for inspection and evaluation, and our decision is final. Other equipment supplied by General Inflatables but made by another manufacturer carries only that manufacturer's warranty, which we will pass on to you on request.
4. What This Warranty Does Not Cover
This warranty does not cover damage caused by misuse; overloading beyond the rated capacity; failure to anchor the unit; use in winds above the limit stated in the operating instructions for the unit; storms, flooding or water damage; mildew, rot or delamination from storing or packing the unit wet; repairs, alterations or modifications made by anyone other than General Inflatables; a generator of incorrect rating or an incorrect power supply; fading, UV degradation or color variation; cosmetic marks; or damage caused by vandalism, animals or transport after delivery. Repairs or alterations carried out by anyone other than General Inflatables void this warranty and General Inflatables' responsibility for the safety of the unit.
Damage that happens in transit before delivery is handled as a shipping claim, see Shipping & Delivery.
5. How to Make a Claim
Email us at [email protected] with your order or PI number, the product model, a short description of the problem, and clear photos or a video showing the defect. Please do not try to repair the product before we have reviewed the claim, because outside repairs void the warranty.
6. What We Will Do
If the claim is covered, we will choose the most practical solution: sending repair material and instructions, sending replacement parts, repairing the product, or replacing the affected part of the product. Freight for replacement parts is discussed case by case.
7. Care and Maintenance
To get the longest life from your inflatables: set up on a clean, flat surface with a ground sheet; anchor according to the instructions; supervise users at all times; deflate in strong wind; clean with mild soap and water only; and make sure the product is completely dry before folding and storing it.
8. Limitation of Liability
To the extent permitted by law, General Inflatables' obligation under this warranty is limited to repair or replacement of the defective product or part, at our option, and does not extend to loss of income, loss of use, rental costs, or any other indirect or consequential loss. No employee, agent or reseller has authority to vary this warranty.
Contact
General Inflatables (operator of www.grwaterpark.com)
Choice Plaza, No.448 Guang Zhou Da Dao Nan, Guangzhou, China 510300
Email: [email protected]